Debt Collection Services

SAMPRO Ltd acts as a trusted middleperson between creditors and debtors, recovering delinquent debts and remitting recovered funds to the original creditor. Our approach is grounded in fairness, respect, honesty, and strict adherence to Rwandan law.

We operate in accordance with Rwanda's Regulation N°12/2017 of 23/11/2017 on Credit Classification and Provisioning, which defines non-performing loan categories including Substandard, Doubtful, and Loss classifications. The debt collection industry in Rwanda continues to grow as financial institutions and businesses seek professional partners to manage delinquent accounts effectively.

Our Debt Collection Services Include

• Account collection services

• Bill collection services

• Debt collection services

• Delinquent account collection services

• Collection on debt portfolios

• Repossession services

• Credit reporting services

• Dispute processing

• Cease and desist collections processing

• Settlement assistance

Our fee structure is transparent: we charge 15–20% of the recovered amount on a performance-only basis. There are no advance fees — we get paid only when we successfully recover funds on your behalf. When debtors remain in business, we achieve approximately 90% recovery success. When negotiation fails, we can pursue litigation through proper legal channels.

We never engage in harassment. Every interaction is conducted with fairness, respect, and honesty — fully compliant with applicable laws and regulations.